Why Outsource > Choosing Partner

Choosing Offshore Outsourcing Partner

The key to success of the outsourcing project lies in finding the right outsourcing partner.  The partnership must be mutually beneficial, thoroughly planned with clear strategies, risks analysed with provision for an alternative plan-B if any thing goes wrong.

While choosing your outsourcing partner, you should look for their

• Domain expertise and experience
• Local presence and instant support
• Ability to deliver quality service at competitive rates
• Flexibility, adaptability and scalability

Domain experience

Experience of successfully executing similar projects in the same domain area is a good indicator of ability of the outsourcing supplier. It is always better to choose the specialist provider than the general supplier who may not have the latest tools/process and methods used in the same domain. For example if you want to outsource your accounting then you should go towards a specialist accounting outsourcing provider with strong IT and process knowledge.

Local presence

Communication is very important especially in the early stages of the outsourcing relationship. This will be greatly aided if the outsourcing supplier has a local presence in your country and if you are able to arrange one to one meeting with the local representative. This provides an opportunity to find out in advance, if the supplier is the right match to your need and can save a lot of your time.

Quality & price

Quality comes at a price and there is a balance to strike. You can look for the highest quality of service at a competitive price. The service level agreement can specify the expected quality and can be agreed in advance with your offshore partner.

Scalability

Ability of the provider to scale up the operations and to do it quickly is very important in an outsourcing relationship. There are providers who have the proven track record of doing this and have flexibility to adapt to your exact requirements.

Apart from these qualities, flexibility in the relationship, strength of senior management, stability and history of the company are also important factors to consider.

"These guys are very good; get up-to speed quickly, pleasant to work with. Highly recommended"

--Accounting Firm, Texas